--- title: "Track your bulk actions" description: "Follow the progress of bulk prints, downloads and emails, download the files, and see which orders failed." url: https://help.invoicefalcon.com/track-bulk-actions/ section: "Bulk actions" last_updated: 2026-10-28 --- # Track your bulk actions > Follow the progress of bulk prints, downloads and emails, download the files, and see which orders failed. Use this guide once you've started a bulk print, download or email from the **Orders** page. It shows where to follow the progress, get your file, cancel an action, and find orders that didn't make it. ## Before you begin - Bulk actions are started from the **Orders** page, not from the **Bulk actions** page. Select orders on the **Orders** or **Drafts** tab, then click **Print invoices**, **Download invoices** or **Send emails**. See [Print or download invoices in bulk](https://help.invoicefalcon.com/bulk-print-and-download/) and [Email invoices in bulk](https://help.invoicefalcon.com/bulk-email-invoices/). - The **Bulk actions** page doesn't update on its own. Click **Refresh** on a row, or reload the page, to see the latest progress. ## Open the Bulk actions page 1. Open your Shopify admin and click **Invoice Falcon** in the left menu. 2. Click **Bulk actions** in the app's menu. Right after you start an action, you can also click **View Bulk Actions** in the green **Bulk action started** banner on the **Orders** page. The list shows your most recent actions first, 10 per page. Each row has: | Column | What it shows | |---|---| | **Action** | What ran, for example **Bulk print orders**, **Bulk download orders (separate)** or **Bulk send emails**. "(separate)" means one PDF per invoice in a ZIP. Without it, the invoices were merged into one PDF. | | **Status** | Where the action is, see below. | | **Items** | A progress bar while it runs. Afterwards, the number of items and how many failed, or the reason it failed. | | **Date** | When you started it. | | **Actions** | The buttons for that row. | ## What each status means | Status | Meaning | |---|---| | **Preparing** | Invoice Falcon is collecting the orders that match your filters. | | **Pending** | The action is queued and about to start. | | **Processing** | Invoices are being generated or emails are being queued. | | **Finalizing** | The PDFs are being merged or zipped. | | **Complete** | Done. For prints and downloads, the file is ready. | | **Failed** | The action stopped. The reason shows in the **Items** column. | | **Cancelled** | You cancelled it. | ## Download your file 1. Find the row and click **Refresh** until the status shows **Complete**. 2. Click **Download** on the row. You get a single PDF when the merged file fits in one part, otherwise a ZIP. For **Separate** downloads, Invoice Falcon also emails you the download link. Bulk emails have no file. ## Cancel an action 1. Find the row. The cancel button only shows while the action is **Preparing**, **Pending**, **Processing** or **Finalizing**. 2. Click the red **X** button (tooltip **Cancel action**). A **Bulk action cancelled.** message appears. If some invoices were already generated, Invoice Falcon still packages those into a file, so the row can end as **Complete** with fewer items. Cancelling a bulk email doesn't recall emails that were already queued. A cancelled action can't be resumed. Start a new one from the **Orders** page. ## See which orders failed 1. Click **Details** on the row. The **Bulk action details** window opens. 2. Check: - **Action**, **Status**, **Created** and **Progress** at the top. - **Why this failed**, if the whole action failed. - **Date range**, if you used a date filter. - **Failed**, the invoices or orders that couldn't be generated or sent. - **Completed**, the ones that worked. 3. Click **Close**. To retry failed orders, select them on the **Orders** page and start a new bulk action. ## Troubleshooting ### The progress bar isn't moving The page doesn't refresh by itself. Click **Refresh** on the row. Large actions can take a while, especially in **Finalizing**, where many PDFs are merged. ### The action failed with a timed out or could not combine message Messages such as "Processing the documents timed out" or "Could not combine the generated PDFs" mean the batch was too heavy to finish. Start it again with a smaller **Date range**, or use **Separate** instead of **Bundle**. ### The action failed with No documents were generated None of the selected orders produced an invoice, for example because the filters matched no orders. Check your filters on the **Orders** page and try a different date range. ### The action failed because it's over the 5,000 item limit One bulk action can include up to 5,000 orders. Split the work into smaller date ranges and run one action per range. ### Some orders are listed under Failed Open **Details** to see which ones. On the Free plan, orders beyond your monthly limit of 50 fail this way. See [How the monthly invoice limit works](https://help.invoicefalcon.com/monthly-invoice-limit/). For other orders, open the order on the **Orders** page and print it from there. If it prints, run a new bulk action for the failed orders. If it doesn't, contact support from the chat in the app. ### A bulk email shows Complete but a customer didn't get the email **Complete** means the emails were handed over for sending, not that each one was delivered. See [Troubleshoot invoice emails](https://help.invoicefalcon.com/troubleshoot-invoice-emails/). ## FAQ ### Can I start a new bulk action while one is running? Not another print or download. Only one can be processing at a time, so wait for it to finish or cancel it. A bulk email can start while a print or download runs. ### Will I get a notification when it's done? Only for **Separate** prints and downloads, which email you the download link. For merged (**Bundle**) files and bulk emails, check the **Bulk actions** page. ### Why does my draft order export say Bulk print orders? All bulk actions share one list and one set of names. A bulk print or download started from the **Drafts** tab is labelled **Bulk print orders** or **Bulk download orders** too, but the file holds your quotes. ### Does cancelling undo anything? No. Invoices that were already generated stay in Invoice Falcon, and emails that were already queued are still sent. ## Related guides - [Print or download invoices in bulk](https://help.invoicefalcon.com/bulk-print-and-download/), to start a bulk print or download. - [Email invoices in bulk](https://help.invoicefalcon.com/bulk-email-invoices/), to send invoices to many customers. - [How the monthly invoice limit works](https://help.invoicefalcon.com/monthly-invoice-limit/), if orders fail on the Free plan.